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Senior Business Systems Analyst

Position Available

We have a product that deliver a seamless, flexible and functionally-rich user-experience and we are looking for an experienced Business Analyst with Saas product experience to join the team.

Role & Responsibilities
• Act as the go-between between the business and the IT scrum teams
• Work with developers to produce UML diagrams and ERDs to accurately describe systems
• Act as proxy Product Owner in the development and creation of business stories within the Agile framework
• Engage in multiple projects simultaneously
• Engage in all agile ceremonies
• Serve as the conduit between the customer community and the software development team through which requirements flow.
• Propose solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
• Manage and organise agile development sprints, which includes scheduling of resources

Essential Skills and Experience:
• 5 years + experience working within Saas organisations
• Excellent knowledge of Agile processes
• Enjoy working with statistics, identifying patterns and trends
• Good Decision Making skills
• Analytical and process-based skills, ie process flow diagrams, business & process modelling, data analysis.
• Ability to lead a development team in delivery of a project
• Ability to plan and schedule development backlog into sprints in an Agile environment
• Demonstrable experience in facilitating agile ceremonies
• Demonstrable experience in producing project plans and development roadmaps

Technical Delivery Analyst

Position Available

We are seeking a Service Delivery/Service Improvement Analyst to join the team.

This is a non-technical role and will require a self-starter who is enthusiastic about service improvement. Experience in creating reports, KPIs and SLAs, analysing data and excel are essential to the success of this role.

Service Delivery Analyst (requirements);

  • Ability to analyse delivery of services, and report on service breaches against SLAs

  • Experienced in creating incident reports and assisting in resolution of service incident problems

  • Understanding of Microsoft Software products

  • Experience/understanding of ticketing systems

  • Excel

  • Setting SLAs and KPIs in order to drive performance, also monitoring service partner performance against said SLAs

  • Procurement and dealing with 3rd party suppliers

  • Ability to explain technical issues to both technical and non technical audiences